Latest IT Files & Resources
Message Posted May 08, 2020 04:16 PM
WSU Tech Team,
I’ve received some questions about the changes in Zoom 5.0, how to update, and the May 30th deadline.
I’ve found a short Youtube video that explains all about the Zoom 5.0 update. Here’s the link: https://www.youtube.com/watch?v=JRMxIyIgRio
Enjoy your weekend, NAPA (Not A Phishing Attack)
Message Posted April 22, 2020 09:32 AM
WSU Tech Team,
Skype for Business Voice Services will temporarily be unavailable Wednesday night, 8 pm-10 pm, Apr 22.
Blayne will be performing some maintenance on an NCAT switch closest that also feeds our Skype for Business network connection.
No other IT services are affected by this maintenance.
Message Posted April 20, 2020 09:30 AM
We’ve received several spam emails from email@example.com purporting to be concerned about undelivered email. This is obviously spam as the return email address is not from a legitimate wsutech.email address.
Half the emails the college gets every day are from spammers, and our spam server catches 99% of them. This was part of the 1% that slipped through.
Please delete this spam email if you get it. I appreciate the alertness of WSU Tech employees who knew this was spam.
Message Posted April 17, 2020 11:20 AM
WSU Tech Team,
The hackers are on a rampage now that everyone is working and studying from home. The most important thing you can do to improve computer security is to update your computer every week.
Below are some screenshots showing where to find your computer menu item for updates. Please run these updates every week on all your computers.
If you’re using a Windows 10 computer, updating also updates your free built-in Windows Security Antivirus. The free built-in Windows Security Antivirus is every bit as good as paid Antivirus software and is what we use at the college as well.
While you’re updating your computers, please update your phone/tablet operating system and apps as well. You get no style points for having multiple pending updates like this:
Update today! NAPA (Not A Phishing Attack)
Message Posted April 9, 2020 11:28 AM
WSU Tech Team,
Now that everyone is working and studying from home, the team has received questions about improving home Internet and Wi-Fi.
Attached and below is a guide we’ve put together to answer those questions.
Finally, I want to leave you with a couple of links to Zoom tutorials that I’ve found helpful:
WSU Tech guide for improving home Internet
Replace your Cable/DSL modem. If your Cable/DSL modem is more than a few years old and you’re experiencing Internet interruptions, you may need a replacement. If the device is leased from your Internet Service Provider, insist they troubleshoot and repair the equipment or buy a modem and save the monthly lease fee. Cable modems are available from several retailers, including Target, Best Buy, Walmart, and Amazon. For DSL modems, check with ATT.
Install a Wi-Fi mesh system for whole-house coverage. If you’re experiencing weak or interrupted Wi-Fi in different rooms of your home, consider purchasing a whole house Wi-Fi mesh system like Google Wi-Fi, Eero, or TP-Link. These Wi-Fi mesh systems typically consisting of a wired base unit located next to the Cable/DSL modem and wireless remote units distributed in other parts of your home. Here’s a good video explaining the benefits.
Locate smartphone personal hotspots near a window. Using the personal hotspot feature of your phone is a great way to get Wi-Fi Internet. For best performance, make sure you’re near a window in the room you’re using the Internet from. Also, ensure your phone is not resting on metal objects that obstruct the signal. Check your cellphone bars for maximum reception. Here’s a guide to setting up your smartphone’s hotspot.
Message Posted April 3, 2020 2:43 PM
WSU Tech Team,
There’s been a lot of buzz in the media this week about Zoom bombings. Here’s a link to the FBI advisory describing what’s going on and how to protect yourself. Here’s an excerpt from the advisory:
As individuals continue the transition to online lessons and meetings, the FBI recommends exercising due diligence and caution in your cybersecurity efforts. The following steps can be taken to mitigate teleconference hijacking threats:
Do not make meetings or classrooms public. In Zoom, there are two options to make a meeting private: require a meeting password or use the waiting room feature and control the admittance of guests.
Do not share a link to a teleconference or classroom on an unrestricted publicly available social media post. Provide the link directly to specific people.
Manage screensharing options. In Zoom, change screensharing to “Host Only.”
Ensure users are using the updated version of remote access/meeting applications.
Also, configure your chat feature so that “Include link preview” is unchecked (see below). Some hackers that barge into publicly shared Zoom meetings drop malicious code into Zoom chat windows.
Finally, update your Zoom software. This week Zoom released an urgent update to patch up some security holes. Below is a screenshot showing where to find the update feature in Zoom software. I recommend updating software weekly.
NAPA (Not A Phishing Attack),
Message Posted 31 Mar 2020 at 4:58 PM
WSU Tech Staff,
The college has acquired a few hundred Zoom Pro Accounts for faculty and staff. Faculty are already upgrading their Zoom basic accounts to Pro accounts. Now the staff will have this opportunity as well.
Here’s the process:
Sign up for a free basic Zoom account using your WSUTech email address. Go to Zoom.us for that.
If you already have a basic Zoom account, skip to the next step.
Email a ticket to firstname.lastname@example.org asking ITAS to change your basic account to a Pro account.
You will receive a notification via the ticket system when your request is fulfilled
It’s unlikely, but if the college runs out of Pro licenses for faculty, some staff might have their Pro account reverted to basic.
Contact ITAS or Greg Schmidt if you have questions about this process,
NAPA (Not a phishing attack)
Message Posted 29 Mar 2020 at 03:34 PM
WSU Tech Team,
Our team is still receiving questions about Internet options from home. In this pdf are several low/no-cost options for getting the Internet at home during this COVID19 event. Please share this information with students as well.
Additionally, for those employees that do not have home Internet or a smartphone, I urge you to consider purchasing those items so that you can be more effective during this COVID19 event. Connectivity is everything when working remotely.
Message Posted 26 Mar 2020 at 06:54 PM
WSU Tech Team,
Our IT systems and people have been very busy this week. This afternoon our super fast Remote Desktop Services (RDS) servers were feeling the load.
You can help relieve some of that load by not using Zoom over Remote Desktop Services (RDS).
Go to Zoom.us/download and download the Zoom app for your computer/tablet/phone or use the zoom app on your WSU Tech issued laptop. Open the app, plug in the Zoom meeting ID, and away you go.
Most likely, you’re in Remote Desktop Services and simply click on a Zoom email link rather than opening up Zoom on your computer and entering the Zoom meeting ID.
Help yourself and help your teammates by using Zoom correctly. If you have questions about my email please ask a teammate or call/email the IT Helpdesk at email@example.com or 316-677-9905.
Thanks and NAPA,
Message Posted 24 Mar 2020 at 04:57 PM
WSU Tech Team,
I appreciate your efforts to master your technology as you work from home.
A trend I’ve noticed is employees making plain old calls into Zoom meetings rather than using the Zoom app on their phone.
Using the Zoom app allows you to more easily mute your microphone, rather than subject everyone to your background noise when you’re not talking.
Using the Zoom app also allows you to see shared documents.
Please download the free app from your phone’s Appstore. Next time you click on the Zoom link in an email, it should automatically call up Zoom.
Call or email the IT Helpdesk at firstname.lastname@example.org or 316-677-9905 if you need assistance, or ask a teenager 😊
Message Posted 23 Mar 2020 at 10:37 AM
Hello WSU Tech Team,
I wanted to send out a request to please use the new Remote Desktop Services (RDS) Connection rather than the old ts.wsutech.edu. The new connection name is rds.wsutech.edu. Attached are some Windows 10 help guides for connecting to the new server.
Please submit an IT Ticket to email@example.com or call the IT Help Desk at 316-677-9905 if you experience any issues with connecting to the new rds.wsutech.edu connection.
Message Posted 18 Mar 2020 at 11:12 AM
Please use Zoom and Teams from the Chrome/Edge browser on your desktop/laptop, not the Remote Desktop Terminal Server.
We’ve discovered that MS Teams is hogging excessive server memory on the Remote Desktop Terminal Server. Using Teams on your Remote Desktop Connection is unnecessary since Teams is available from your browser (or you can download it here).
Same thing for Zoom. Just open it in your desktop/laptop Chrome/Edge web browser rather than Remote Desktop Connect.
You’ll find these applications run faster on your own desktop/laptop, and it improves remote desktop terminal server performance for others.
If you see Teams open in your Remote Desktop session now, please close it to improve performance for all.
Message Posted 18 Mar 2020 at 9:49 AM
If you’re not in Student Services, HR or Finance, please use student.wsutech.edu remote desktop connection terminal as I suggested Monday(below).
Even with additional resources, TS.WSUTECH.EDU is hyper-busy this morning, and student.wsutech.edu has hardly any traffic.
The team has spun up additional terminal servers, but because they are the newest most secure technology, they require a different login process. We’ll be publishing that process later today.
We appreciate your help balancing things out.
Message Posted 17 Mar 2020 at 11:17 AM
We’ve received some questions about answering your WSU Tech phone remotely. You have several options depending on your technology and work habits. Here are some of them:
The easiest solution is to forward your work phone number to your mobile phone (see graphic below)
Your next option is to install the Skype for Business app on your smart device (see attached guides)
You must be using off-campus Wi-Fi or be exclusively on a cellular connection for this to work
Install the Skype for Business app on your Windows 10 computer or Mac computer. Here’s a link to the download page: https://products.office.com/en-us/skype-for-business/download-app. Download the licensed client if asked.
Again, off-campus or exclusively on a cellular connection for this to work
Use the Skype for Business app on the TS.WSUTECH.EDU remote desktop terminal server
This solution can sometimes have poor audio, but IM is excellent. Video may be choppy.
If you run into any difficulties, please email firstname.lastname@example.org or call 316-677-9905
Message Posted 16 Mar 2020 at 3:16 PM
If the ts.wsutech.edu terminal server is slow for you, please switch to the student.wsutech.edu terminal server instead (see below).
The student terminal server has MS Office, Outlook, and Skype just like you’re used to, only on a different server.
We’re seeing a very high utilization rate on the ts.wsutech.edu server and need to spread the load out a little bit until we spin up additional ts.wsutech.edu servers over the next couple of days.
Message Posted 16 Mar 2020 at 9:12 AM
We are fielding some questions from employees who do not have the Internet at home. There’s no better time like now to order cable or DSL
You can also use the Personal Hotspot feature found on nearly all smartphones (below).
In response to COVID-19, companies are unlocking unlimited smartphone data (see below). I’m sure other cellular companies may follow suit, so please check with your mobile company to see if they have any coronavirus related offerings.
Additionally, Cox and AT&T have opened up their public Wi-Fi hotspots to the general public for free.